In this webinar, you will learn about leveraging hotel technology for a seamless customer journey. Panel speakers include Amanada O’Donovan, The Innovate Room, David Byrne Hotel Time Solutions, Logan Fleet, For-Sight, and Sharon Power Cowley, Net Affinity.

Learn practical ways of approaching coaching including building trust, active listening and constructive feedback with Karen Healy.

In todays world mediation is becoming increasingly important and in this session Joe gives some great tips on how to be an effective Mediator.

Paula Coogan, Head of Sales at Miiro Hotels shared valuable insights on increasing sales across hospitality.

An insightful session reflecting on the highlights of 2024 with STR’s first quarterly outlook for 2025. This session featured guest speaker, Sarah Duignan, STR Director of Client Relationships along with a panel of industry experts, who shared their perspectives and forecasts for the coming year.

Our first Lunch & Learn was a great success explored easy ways to increase your revenue without needing expert skills. This webinar was perfect for hospitality professionals looking to maximize profits with simple, effective strategies. Guest speaker Mike Chuma, VP Global Marketing at IDEAS broke down the fundamentals of revenue management into simple, actionable strategies that you can implement immediately. Topics included dynamic pricing to understanding your competitors to knowing which key performance indicators you need to monitor.

During this engaging webinar, you will learn about key topics such as: creating a seamless guest journey, optimising team efficiency, preventing system silos and harnessing the strategic advantage of automation. Our panel of experts include: Clio O’Gara, County Manager, Ireland, Guestline, Sharon Power Cowley, Sales Director, Net Affinity and Helena O’Brien, Business Development Manager, IMS.

The IHI Mentors Matter programme is facilitated through a bespoke platform which will make creating and managing mentoring relationships a smooth and practical experience. This webinar will give you an introduction and overview of this exciting new benefit available to IHI Members.

Dr Donagh Davern CPA FIHI , Lecturer at Munster Technological University discussed the importance of an employer brand, knowing what generations want from their employer and the need to be innovative when it comes to recruitment and retention.

Your guests love the personal touches at your hotel. They really do. It’s what makes a stay special. But we know how easy it is to let things slip when you’re busy and understaffed. The IHI teamed up with Vamoos to talk about Streamlining operations whilst keeping it personal. Speakers including Tony Walker, GM Slieve Russell Hotel, Olivia Cannon from County Monaghan’s Castle Leslie Estate and Alisdair Luxmoore, Founder & Chief Executive Officer @Vamoos joined IHI President Brian Bowler to discuss what you need to know to effectively balance your operations and guarantee personal touches don’t go missing.